Genesys Cloud Archive
- June 2019
List of the Genesys Cloud release notes published in June 2019.
Contact center
- Introducing workforce management shift trading
- Dynamically referenced users in Architect
- Spam email handling
- BCC email address field for outbound ACD emails
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Deprecations
- Internet Explorer 11 support for Genesys Cloud web app deprecation postponement
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Communicate
- Genesys Cloud Voice in Spain and Switzerland
Contact center
- Introducing Predictive Engagement
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