Genesys Cloud Archive - June 2019

List of the Genesys Cloud release notes published in June 2019.

Contact center

  • Introducing workforce management shift trading
  • Dynamically referenced users in Architect
  • Spam email handling
  • BCC email address field for outbound ACD emails

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Deprecations

  • Internet Explorer 11 support for Genesys Cloud web app deprecation postponement

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Communicate

  • Genesys Cloud Voice in Spain and Switzerland

Contact center

  • Introducing Predictive Engagement

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