Genesys Cloud Archive - February 2019

List of the Genesys Cloud release notes published in February 2019.

Contact center

Workforce management intraday rescheduling
Additional filters and metrics in interactions views

Deprecations

Deprecation announcements
TURN port range deprecation

Platform

Introducing access control for select regions

Communicate

Genesys Cloud Voice in Germany

Contact center

Message delivery status notifications

Contact center

Canned substitutions localization change

Platform

Authenticate with single sign-on only
Developer Center usability enhancements

Communicate

Genesys Cloud audio management improvements
Support for basic call controls on commonly used headsets
Genesys Cloud Edge bandwidth calculator enhancements

Contact center

Queues activity views improvements

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.