Genesys Cloud Archive - February 2019
List of the Genesys Cloud release notes published in February 2019.
February 27, 2019

Contact center

  • Workforce management intraday rescheduling
  • Additional filters and metrics in interactions views

Deprecations

  • Deprecation announcements
  • TURN port range deprecation

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February 20, 2019

Platform

  • Introducing access control for select regions

Communicate

  • Genesys Cloud Voice in Germany

Contact center

  • Message delivery status notifications

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February 13, 2019

Contact center

  • Canned substitutions localization change

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February 6, 2019

Platform

  • Authenticate with single sign-on only
  • Developer Center usability enhancements

Communicate

  • Genesys Cloud audio management improvements
  • Support for basic call controls on commonly used headsets
  • Genesys Cloud Edge bandwidth calculator enhancements

Contact center

  • Queues activity views improvements

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