Genesys Cloud Archive - December 2018
List of the Genesys Cloud release notes published in December 2018.
December 26, 2018

Contact center

  • ACD messaging channel conversation rate decrease

View details

December 19, 2018

Platform

  • Restrict Genesys Cloud embedding security enhancement

Contact center

  • Dynamically referenced queues in Architect
  • DNIS-based analytics views
  • Export data from DNIS performance views

View details

December 12, 2018

Contact center

  • Outbound SMS on behalf of a queue
  • External contact search for messaging channels
  • Change agent’s status in Queues Activity Detail view
  • View export for Agents Queues Detail view

View details

December 5, 2018

Collaborate

  • Mobile badge notifications

Communicate

  • Improved WebRTC connection times with Trickle ICE

Contact center

  • New transfer metrics in the Analytics API
  • Historical adherence in the schedule editor

View details