October 2018
October 31, 2018
Platform
- Developer forum announcements
Communicate
- BYOC Cloud trunk support for TGRP and DNIS
- PBX passthrough for BYOC Cloud trunks
Contact center
- New metrics for agent and queue performance views
- Additional handle time metrics in the Analytics API
- New outbound call metrics in the Analytics API
October 24, 2018
Contact center
- Italian TTS and ASR language support
- Delete all contacts in a contact list API call
- Agent schedule change notifications
October 17, 2018
Contact center
- Call analysis region support for Costa Rica, Ecuador, and Nicaragua
October 3, 2018
Contact center
- Export data from skills performance views
Integrations
- AWS Lambda data actions integration