October 2018

Platform

Developer forum announcements

Communicate

BYOC Cloud trunk support for TGRP and DNIS
PBX passthrough for BYOC Cloud trunks

Contact center

New metrics for agent and queue performance views
Additional handle time metrics in the Analytics API
New outbound call metrics in the Analytics API

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Contact center

Italian TTS and ASR language support
Delete all contacts in a contact list API call
Agent schedule change notifications

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Contact center

Call analysis region support for Costa Rica, Ecuador, and Nicaragua

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Contact center

Export data from skills performance views

Integrations

AWS Lambda data actions integration

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Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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