October 31, 2018

Platform

• Developer forum announcements

Communicate

• BYOC Cloud trunk support for TGRP and DNIS
• PBX passthrough for BYOC Cloud trunks

Contact center

• New metrics for agent and queue performance views
• Additional handle time metrics in the Analytics API
• New outbound call metrics in the Analytics API

October 24, 2018

Contact center

• Italian TTS and ASR language support
• Delete all contacts in a contact list API call
• Agent schedule change notifications

October 17, 2018

Contact center

• Call analysis region support for Costa Rica, Ecuador, and Nicaragua

October 3, 2018

Contact center

• Export data from skills performance views

Integrations

• AWS Lambda data actions integration