October 2018

October 31, 2018


  • Developer forum announcements


  • BYOC Cloud trunk support for TGRP and DNIS
  • PBX passthrough for BYOC Cloud trunks

Contact center

  • New metrics for agent and queue performance views
  • Additional handle time metrics in the Analytics API
  • New outbound call metrics in the Analytics API
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October 24, 2018

Contact center

  • Italian TTS and ASR language support
  • Delete all contacts in a contact list API call
  • Agent schedule change notifications
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October 17, 2018

Contact center

  • Call analysis region support for Costa Rica, Ecuador, and Nicaragua
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October 3, 2018

Contact center

  • Export data from skills performance views


  • AWS Lambda data actions integration
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