April 2018

Communicate

Introducing BYOC (Bring Your Own Carrier)

Contact center

Collapse and expand actions in Architect
Transfer calls to queue permission
Omnichannel interaction history for external contacts licensing

View details

Communicate

Genesys Cloud Voice in Ireland

Contact center

Finnish IVR support in Architect

Integrations

Import and export data actions for integrations

View details

Platform

Windows and Mac desktop app release notes

View details

Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Scroll to top