Genesys Cloud Archive - April 2018

List of the Genesys Cloud release notes published in April 2018.
April 25, 2018

Communicate

  • Introducing BYOC (Bring Your Own Carrier)

Contact center

  • Collapse and expand actions in Architect
  • Transfer calls to queue permission
  • Omnichannel interaction history for external contacts licensing

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April 18, 2018

Communicate

  • Genesys Cloud Voice in Ireland

Contact center

  • Finnish IVR support in Architect

Integrations

  • Import and export data actions for integrations

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April 11, 2018

Platform

  • Windows and Mac desktop app release notes

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