March 2018 - Genesys Cloud Resource Center

Genesys Cloud Archive - March 2018

List of the Genesys Cloud release notes published in March 2018.

Contact center

Markdown in scripts
Assign queues when editing a person
External contact address information in searches

Communicate

Alternate NTP providers for premises Edge appliances

Contact center

Agent Login-Logout Details report
Calling party number field for queues validation
Chinese (simplified) TTS and ASR language support

Integrations

Outbound dialing campaign management in Genesys Cloud for Salesforce

Platform

AppFoundry support for PureConnect and PureEngage apps

Integrations

SMS interaction support in Genesys Cloud for Salesforce
SMS interaction support in Genesys Cloud for Chrome
SMS interaction support in Genesys Cloud for Zendesk

Contact center

Inbound SMS message routing
Compliance abandon settings for campaigns
Blind and consult transfer script actions

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.