March 28, 2018

Contact center

• Markdown in scripts
• Assign queues when editing a person
• External contact address information in searches

March 21, 2018

Communicate

• Alternate NTP providers for premises Edge appliances

Contact center

• Agent Login-Logout Details report
• Calling party number field for queues validation
• Chinese (simplified) TTS and ASR language support

Integrations

• Outbound dialing campaign management in Genesys Cloud for Salesforce

March 14, 2018

Platform

• AppFoundry support for PureConnect and PureEngage apps

Integrations

• SMS interaction support in Genesys Cloud for Salesforce
• SMS interaction support in Genesys Cloud for Chrome
• SMS interaction support in Genesys Cloud for Zendesk

March 7, 2018

Contact center

• Inbound SMS message routing
• Compliance abandon settings for campaigns
• Blind and consult transfer script actions