March 2018
March 28, 2018
Contact center
- Markdown in scripts
- Assign queues when editing a person
- External contact address information in searches
March 21, 2018
Communicate
- Alternate NTP providers for premises Edge appliances
Contact center
- Agent Login-Logout Details report
- Calling party number field for queues validation
- Chinese (simplified) TTS and ASR language support
Integrations
- Outbound dialing campaign management in PureCloud for Salesforce
March 14, 2018
Platform
- AppFoundry support for PureConnect and PureEngage apps
Integrations
- SMS interaction support in PureCloud for Salesforce
- SMS interaction support in PureCloud for Chrome
- SMS interaction support in PureCloud for Zendesk
March 7, 2018
Contact center
- Inbound SMS message routing
- Compliance abandon settings for campaigns
- Blind and consult transfer script actions