January 2018
January 31, 2018
Contact center
- Screen recording for Genesys Cloud desktop app
- Choose reply email addresses
- Create email rules
January 24, 2018
Contact center
- Architect home page and UI enhancements
- Send button for web chat
January 17, 2018
Platform
- Genesys response to Meltdown and Spectre vulnerability
Contact center
- Import and export scripts between organizations
- Swedish and Danish IVR prompt support in Architect