January 2018


January 31, 2018

Contact center

  • Screen recording for PureCloud desktop app
  • Choose reply email addresses
  • Create email rules
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January 24, 2018

Contact center

  • Architect home page and UI enhancements
  • Send button for web chat
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January 17, 2018

Platform

  • Genesys response to Meltdown and Spectre vulnerability

Contact center

  • Import and export scripts between organizations
  • Swedish and Danish IVR prompt support in Architect
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January 10, 2018

Contact center

  • Web chat reconnect
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