Genesys Cloud Archive
- January 2018
List of the Genesys Cloud release notes published in January 2018.
Contact center
- Screen recording for Genesys Cloud desktop app
- Choose reply email addresses
- Create email rules
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Contact center
- Architect home page and UI enhancements
- Send button for web chat
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Platform
- Genesys response to Meltdown and Spectre vulnerability
Contact center
- Import and export scripts between organizations
- Swedish and Danish IVR prompt support in Architect
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