Genesys Cloud Archive - January 2018

List of the Genesys Cloud release notes published in January 2018.
January 31, 2018

Contact center

  • Screen recording for Genesys Cloud desktop app
  • Choose reply email addresses
  • Create email rules

View details

January 24, 2018

Contact center

  • Architect home page and UI enhancements
  • Send button for web chat

View details

January 17, 2018

Platform

  • Genesys response to Meltdown and Spectre vulnerability

Contact center

  • Import and export scripts between organizations
  • Swedish and Danish IVR prompt support in Architect

View details

January 10, 2018

Contact center

  • Web chat reconnect

View details