January 24, 2018 - Genesys Cloud Resource Center

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Architect home page and UI enhancements

The Architect home page now contains a drop-down list to access all flow types and prompts. This list replaces the tabs previously located on the left side of the page. The Architect interface also has a new look and feel, with updated colors and styling. For more information, see About Architect and Create a flow.

Send button for web chat

Developers can now add a Send button to the web chat widget. For more information, see Web chat in the Developer Center.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.