July 2017

July 26, 2017

Platform

  • APIs for schedule management and IVR configuration
  • New invoice system

Collaborate

  • Hunt groups

Contact center

  • Historical schedule adherence
  • Keep campaign running option
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July 19, 2017

Platform

  • Genesys Cloud Developer Blog
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July 12, 2017

Platform

  • Web chat event subscription

Contact center

  • Local recording key management
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July 5, 2017

Communicate

  • Forward a voicemail
  • Local site routing for Edge groups

Contact center

  • Disable answering machine detection in call analysis responses
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