July 2017

Platform

APIs for schedule management and IVR configuration
New invoice system

Collaborate

Hunt groups

Contact center

Historical schedule adherence
Keep campaign running option

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Platform

Genesys Cloud Developer Blog

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Platform

Web chat event subscription

Contact center

Local recording key management

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Communicate

Forward a voicemail
Local site routing for Edge groups

Contact center

Disable answering machine detection in call analysis responses

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Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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