July 2017
July 26, 2017
Platform
- APIs for schedule management and IVR configuration
- New invoice system
Collaborate
- Hunt groups
Contact center
- Historical schedule adherence
- Keep campaign running option
July 12, 2017
Platform
- Web chat event subscription
Contact center
- Local recording key management
July 5, 2017
Communicate
- Forward a voicemail
- Local site routing for Edge groups
Contact center
- Disable answering machine detection in call analysis responses