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June 2017
Contact center
- Screen share for voice interactions
- Call Data Action for call flows in Architect
Integrations
- Call data actions for Salesforce data actions
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Communicate
- Voicemail messages for group ring
Contact center
- Configurable transfer timeout in Architect
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Contact center
- Email routing based on language skill assignment
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Collaborate
- Secure relationships with authorized organizations
Contact center
- Customer typing indicator in chat interactions
- Evaluation form question branching
- Disable unattended reports
Integrations
- Voci V-Spark transcription and speech analytics integration
[View details]
