March 2017

March 29, 2017

Contact center

  • External Contacts
  • Advanced email routing in Architect

Integrations

  • Salesforce External Contact Sync integration
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March 22, 2017

Platform

  • HIPAA and PCI compliance status in organization settings
  • Chat attachment support for HIPAA-compliant organizations

Collaborate

  • Simplified user management

Integrations

  • SSO support for Ping Identity
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March 15, 2017

Platform

  • APIs for Collaborate features

Contact center

  • Disabling of failed reports
  • Callbacks adjustment in service level calculations
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March 8, 2017

Platform

  • Open Data Exporter tool for workforce management integrations

Contact center

  • Search parameters for interactions performance views
  • Orphaned recording recovery
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March 1, 2017

Communicate

  • Phone redundancy

Contact center

  • Administrator control of recalls
  • Campaign rule condition based on number of agents
  • Campaign rule action for changing the dialing mode
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