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March 2017
Contact center
- External Contacts
- Advanced email routing in Architect
Integrations
- Salesforce External Contact Sync integration
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Platform
- HIPAA and PCI compliance status in organization settings
- Chat attachment support for HIPAA-compliant organizations
Collaborate
- Simplified user management
Integrations
- SSO support for Ping Identity
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Platform
- APIs for Collaborate features
Contact center
- Disabling of failed reports
- Callbacks adjustment in service level calculations
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Platform
- Open Data Exporter tool for workforce management integrations
Contact center
- Search parameters for interactions performance views
- Orphaned recording recovery
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Communicate
Contact center
- Administrator control of recalls
- Campaign rule condition based on number of agents
- Campaign rule action for changing the dialing mode
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