Genesys Cloud Archive - February 2017

List of the Genesys Cloud release notes published in February 2017.

Platform

HIPAA compliance for Documents and chat history

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Communicate

Automated management of phone firmware

Contact center

Visual work plans

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Collaborate

Loading of chat history

Contact center

Outbound email on behalf of a queue

Integrations

Genesys Cloud for CIC co-browse feature

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Platform

Admin UI relaunch

Contact center

ACD support for chats in client integrations
Genesys Cloud for Salesforce and Omni-Channel status sync
ACD routing of third-party chat and email interactions
Queues Performance summary and detail views
IVR prompt support for ordinal numbers
Italian language support in Architect

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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