February 2017

Platform

HIPAA compliance for Documents and chat history

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Communicate

Automated management of phone firmware

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Visual work plans

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Collaborate

Loading of chat history

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Outbound email on behalf of a queue

Integrations

Genesys Cloud for CIC co-browse feature

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Platform

Admin UI relaunch

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ACD support for chats in client integrations
Genesys Cloud for Salesforce and Omni-Channel status sync
ACD routing of third-party chat and email interactions
Queues Performance summary and detail views
IVR prompt support for ordinal numbers
Italian language support in Architect

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Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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