February 2017

February 22, 2017

Platform

  • HIPAA compliance for Documents and chat history
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February 15, 2017

Communicate

  • Automated management of phone firmware

Contact center

  • Visual work plans
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February 8, 2017

Collaborate

  • Loading of chat history

Contact center

  • Outbound email on behalf of a queue

Integrations

  • Genesys Cloud for CIC co-browse feature
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February 1, 2017

Platform

  • Admin UI relaunch

Contact center

  • ACD support for chats in client integrations
  • Genesys Cloud for Salesforce and Omni-Channel status sync
  • ACD routing of third-party chat and email interactions
  • Queues Performance summary and detail views
  • IVR prompt support for ordinal numbers
  • Italian language support in Architect
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