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September 2016
Communicate
- Mini and micro versions of Genesys Cloud Edge
- Virtual Edge deployment option
Contact center
- Auto answer for Genesys Cloud web-based phones
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Collaborate
- Additional search features in Documents
- Group sharing of documents
- Workspace descriptions in Documents
Communicate
- FENT remote deployment model
Contact center
- Custom date range for reports
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Communicate
- Genesys Cloud web-based (WebRTC) phone
Integrations
- Web-based phone support for Genesys Cloud for Salesforce
- Web-based phone support for Genesys Cloud for Zendesk
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Contact center
- Consult transfers to queues
- Create a queue from an existing queue
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