Genesys Cloud Archive - September 2016

List of the Genesys Cloud release notes published in September 2016.

Communicate

Mini and micro versions of Genesys Cloud Edge
Virtual Edge deployment option

Contact center

Auto answer for Genesys Cloud web-based phones

Collaborate

Additional search features in Documents
Group sharing of documents
Workspace descriptions in Documents

Communicate

FENT remote deployment model

Contact center

Custom date range for reports

Communicate

Genesys Cloud web-based (WebRTC) phone

Integrations

Web-based phone support for Genesys Cloud for Salesforce
Web-based phone support for Genesys Cloud for Zendesk

Contact center

Line recording enhancements

Contact center

Consult transfers to queues
Create a queue from an existing queue

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.