September 2016

Communicate

Mini and micro versions of Genesys Cloud Edge
Virtual Edge deployment option

Contact center

Auto answer for Genesys Cloud web-based phones

View details

Collaborate

Additional search features in Documents
Group sharing of documents
Workspace descriptions in Documents

Communicate

FENT remote deployment model

Contact center

Custom date range for reports

View details

Communicate

Genesys Cloud web-based (WebRTC) phone

Integrations

Web-based phone support for Genesys Cloud for Salesforce
Web-based phone support for Genesys Cloud for Zendesk

View details

Contact center

Line recording enhancements

View details

Contact center

Consult transfers to queues
Create a queue from an existing queue

View details

Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Scroll to top