September 2016


September 28, 2016

Communicate

  • Mini and micro versions of PureCloud Edge
  • Virtual Edge deployment option

Contact center

  • Auto answer for PureCloud web-based phones
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September 21, 2016

Collaborate

  • Additional search features in Documents
  • Group sharing of documents
  • Workspace descriptions in Documents

Communicate

  • FENT remote deployment model

Contact center

  • Custom date range for reports
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September 19, 2016

Communicate

  • PureCloud web-based (WebRTC) phone

Integrations

  • Web-based phone support for PureCloud for Salesforce
  • Web-based phone support for PureCloud for Zendesk
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September 14, 2016

Contact center

  • Line recording enhancements
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September 7, 2016

Contact center

  • Consult transfers to queues
  • Create a queue from an existing queue
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