May 2016

Collaborate

Thumbnail image support for additional document types

Communicate

Model-specific metabases for Polycom and AudioCodes phones

Contact center

Brazilian-Portuguese language support
Chat and email metrics added to queue reports

Integrations

Verint WFM historical and Verint WFM RTA

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Platform

Changes to default password requirements

Communicate

Telephony trunk configuration enhancements
Change to trunk number format
Additional AudioCodes support

Integrations

Genesys Cloud for Salesforce enhancements
Genesys Cloud for Zendesk enhancements
Bridge Server enhancements

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Platform

Enhanced professional support assistance

Colloborate

Video troubleshooting

Contact center

Architect flow printing
German language support

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Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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