Genesys Cloud Archive - May 2016

List of the Genesys Cloud release notes published in May 2016.

Collaborate

Thumbnail image support for additional document types

Communicate

Model-specific metabases for Polycom and AudioCodes phones

Contact center

Brazilian-Portuguese language support
Chat and email metrics added to queue reports

Integrations

Verint WFM historical and Verint WFM RTA

Platform

Changes to default password requirements

Communicate

Telephony trunk configuration enhancements
Change to trunk number format
Additional AudioCodes support

Integrations

Genesys Cloud for Salesforce enhancements
Genesys Cloud for Zendesk enhancements
Bridge Server enhancements

Platform

Enhanced professional support assistance

Colloborate

Video troubleshooting

Contact center

Architect flow printing
German language support

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.