Genesys Cloud Archive - December 2015

List of the Genesys Cloud release notes published in December 2015.

Communicate

New Standalone phone functionality
Ability to reboot phones remotely

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Collaborate

Location enhancements

Communicate

Emergency services configuration enhancements

Contact center

New Predictive and Power modes for Dialer

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Platform

Desktop client now opens all popups
Genesys Cloud resources as a new app window instead of a new browser window

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Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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