Genesys Cloud - December 25, 2015


New features and functionality

  • Standalone phone functionality added.
    • Assign an emergency number to a phone.
    • Assign a DID or an extension to a phone (conference room, lobby phone, etc.). This allows for direct inbound calls or internal extension-to-extension calls to the phone.
      Note:  Additional fees apply for standalone phones.
  • Reboot a phone from the cloud including a bulk reboot of up to 100 phones.
    • Enables an administrator to restart a phone from the UI without having physical access to the phone.
      Note:  In some cases such as network issues at the location where the phone is physically located, the reboot may not be successful.