Genesys Cloud Archive - October 2015

List of the Genesys Cloud release notes published in October 2015.

Collaborate

Ability to manage external contacts

Communicate

Call forwarding is now available

Collaborate

Improvements to chat roster
New chat commands
Desktop support for native idle handling

Integrations

Oracle Service Cloud Data Dip Connector is now available in the Asia Pacific region and European Union
Zendesk Data Dip Connector is now available in the Asia Pacific region and European Union
Updates to the Salesforce Object Routing Connector

Communicate

Inbound OneNumber Fax

Collaborate

Ability to share documents with external parties via a simple link
Ability to configure security profiles for document access

Integrations

Web Services Data Dip Connector is now available in the Asia Pacific region and European Union
Salesforce Data Dip Connector is now available in the Asia Pacific region and European Union
Updates to the Zendesk Screen Pop Connector

Communicate

Genesys Cloud Edge automatic updates and scheduling

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.