Perform a bulk import of external contacts

Learn how to bulk import external contacts into Genesys Cloud.

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About External Contacts
Perform a bulk import of external contacts and organizations
Prepare a source .csv file
Create a repository of customer data
Data retention periods and export functionality by feature
Add and edit Performance Dashboards

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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