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  1. Home
  2. Activate Predictive Routing Comparison test phase

Activate Predictive Routing Comparison test phase

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Suggested Articles
  • About routing
  • About predictive routing
  • Predictive routing comparison test
  • Predictive routing benefit assessment
  • Configure timeout for predictive routing
  • Agent selection process
  • About interaction routing (ACD)
  • View predictive routing comparison test results
  • Predictive routing for mixed media queues
  • Predictive routing permissions
  • Activate predictive routing on a queue
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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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