Genesys Cloud - time-off management tag

List of the Genesys Cloud release notes that include the time-off management release notes tag.
March 11, 2024

Workforce engagement

  • Automated time-off approval for grouped agents

Self service and automation

  • Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Catalan language support

Employee productivity

  • Genesys Agent Assist knowledge article feedback
  • Public APIs for Collaborate chat room management and chat messages
  • Remove users from Collaborate chat rooms

Data, analytics, and reporting

  • Improved native voice transcription accuracy for Italian

Customer engagement

  • Skills-based dialing for Preview and Progressive campaigns
  • Configure labels to manage interactions
  • Genesys Cloud Voice in Italy
  • Refreshed Predictive Engagement user interface

Deprecations and announcements

  • Deprecation: Outbound Search Audits view
  • Deprecation: Native X (formerly Twitter) third-party direct messaging channel

View details

June 7, 2023

Collaborate

  • Support for MDM browser authentication for Collaborate for iOS

Contact center

  • Workforce management time-off requests user interface improvements
  • Improvements to playback screen recordings
  • Workforce management and HR Integration System (HRIS) integration
  • Modify the default whisper tone in Architect
  • Real-time alerting for waiting interactions
  • Introducing improved alerting

Integrations

  • Client information in the embedded clients interaction window

Deprecations and announcements

  • Journey customer service deprecation

View details

March 22, 2023

Communicate

  • Transcription for Communicate voicemails
  • Active speaker indicators

Contact Center

  • Additional voice transcription accuracy improvements for Spanish
  • Approve time-off requests based on agent hire date
  • Evaluation source in evaluation cards
  • Enhanced pagination control in analytics workspace views
  • Queue Performance Summary chart view
  • Metric values in views with duration statistics
  • Transcription for Communicate voicemails
  • Restricted access to details about predictive routing agents
  • Delete a knowledge base

Deprecations and announcements

  • Deprecation of select filters in Analytics API in Predictive Engagement

View details

August 10, 2016

Contact center

  • Inbox support for time off requests
  • Policy-based recording of email interactions
  • Option to override default retention behavior for recording policies in conflict

Integrations

  • Genesys Cloud for CIC
  • Custom actions for web services data dip connector

View details

June 15, 2016

Contact center

  • Time off requests

Integrations

  • Microsoft Dynamics CRM data dip connector

View details