PureCloud Voice


October 30, 2019

Communicate

  • PureCloud Voice in Norway

Contact center

  • View export data in interactions and interactions detail views
  • Inbound messaging channel routing for WhatsApp
  • Dynamically reference skills in Architect
  • Call history improvements

Integrations

  • mTLS authentication for data actions

Platform

  • New color scheme for PureCloud
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September 18, 2019

Communicate

  • Add BYOC Cloud or PureCloud Voice to existing subscription

Contact center

  • Bulk delete recordings in Recordings API
  • View evaluations update
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August 7, 2019

Communicate

  • PureCloud Voice EMEA rate decrease

Contact center

  • Increase timeout limit for Architect email and message flows

Integrations

  • Amazon Lex integration for inbound web chat flows
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July 17, 2019

Communicate

  • FCC USF contribution rate changes for PureCloud Voice

Contact center

  • Automatic time zone mapping overrides
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July 3, 2019

Communicate

  • PureCloud Voice in Denmark
  • BYOC Cloud rate decrease

Contact center

  • Export data from Surveys views
  • Data action rule conditions
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June 5, 2019

Communicate

  • PureCloud Voice in Spain and Switzerland

Contact center

  • Introducing Altocloud
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April 24, 2019

Communicate

  • PureCloud Voice in Belgium and Finland

Contact center

  • Architect collection values enhancement
  • Agent script auto-save
  • Service level calculation enhancement
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April 17, 2019

Communicate

  • PureCloud Voice in Sweden

Contact center

  • Real-time status columns in agents performance views
  • Interaction countdown alert
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February 20, 2019

Platform

  • Introducing access control for select regions

Communicate

  • PureCloud Voice in Germany

Contact center

  • Message delivery status notifications
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January 16, 2019

Communicate

  • PureCloud Voice rate decrease

Contact center

  • My Performance views for agents
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May 16, 2018

Communicate

  • PureCloud Voice in France and the Netherlands
  • Follow-me call forwarding

Contact center

  • Holiday and emergency schedules for routing configuration
  • Create data tables and retrieve data from Architect flows
  • Queues Activity view for agents
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April 18, 2018

Communicate

  • PureCloud Voice in Ireland

Contact center

  • Finnish IVR support in Architect

Integrations

  • Import and export data actions for integrations
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February 28, 2018

Communicate

  • PureCloud Voice in the United States rate decrease
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February 14, 2018

Platform

  • Introducing the AppFoundry

Communicate

  • PureCloud Voice in the United Kingdom

Contact center

  • Easier media type filtering in Interaction Details report spreadsheets
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January 18, 2017

Platform

  • Admin UI
  • PureCloud community

Communicate

  • Order management for number ports

Contact center

  • Permissions required to manage and assign roles

Integrations

  • PureCloud for Chrome
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December 7, 2016

PureCloud Platform

  • Removal of credit card numbers from chat messages

Communicate

  • Geographical restrictions on inbound toll-free calls
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November 16, 2016

Communicate

  • Global phone provisioning service
  • Telephony network topology map
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July 22, 2016

Communicate

  • Toll-free number porting into PureCloud Voice

Contact center

  • Callback routing
  • ACD-routed preview calls
  • User Status Detail report
  • Japanese language support
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February 5, 2016

Communicate

  • PureCloud Voice

Contact center

  • Agent utilization can now be configured
  • Pre-call rule to dial a record in Preview Mode
  • Caller ID (ANI) Enhancements

Integrations

  • PureCloud for Salesforce updates
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