Genesys Cloud FedRAMP region – October 27, 2025
Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.
Streamlined navigation and information architecture update
Genesys Cloud has automatically switched to the new Navigation and Information Architecture as the default interface for all users. As the changes are deployed throughout regions, your users no longer have access to the legacy UI view.
- The permission New Genesys UI Navigation may still persist but is disabled for all users.
- If you have any new ideas, enhancements or feature requests related to the new navigation experience, please submit via the Genesys Cloud Ideas portal.
- A unified global menu that consolidates navigation across the platform, including a new information architecture, will improve the menu structure and labels for added clarity and consistency.
- Repositioned elements such as contextual help, Collaborate, inbox, widget apps, and the user avatar are located in the top bar.
- Enhanced global search that will include menu page results alongside people, groups, and locations. This improvement allows users to more efficiently find both people and groups, as well as key platform features, from a single search interface.
- Simplified access to certain features as part of the navigation changes. Examples include consolidated access to video chat and main stage apps.
One of the following licenses:
- Collaborate
- Communicate
- Genesys Cloud Analytics Add-on (A3S)
- Genesys Cloud 1
- Genesys Cloud 1 Digital Add-on II
- Genesys Cloud 1 WEM Add-on II
- Genesys Cloud 2
- Genesys Cloud 2 Digital
- Genesys Cloud 2 WEM Add-on I
- Genesys Cloud 3
- Genesys Cloud 3 Digital
- Genesys Cloud 4
- Genesys Cloud AI Experience
- Work Automation Add-on
Read more:
Web Messenger support for time slot picker
Genesys Messenger now supports a native time slot picker, allowing business administrators to add time selection options directly within digital bot flows using Architect. This enhancement enables bot authors to configure and test the picker in Messenger preview mode, offering end users a simple, standardized way to select a preferred time slot during chatbot interactions. The feature improves appointment scheduling by replacing manual input with a user-friendly interface, streamlining the process for both bot creators and Messenger users.
One of the following licenses:
- Genesys Cloud 1 Digital Add-on II
- Genesys Cloud 2
- Genesys Cloud 2 Digital
- Genesys Cloud 3
- Genesys Cloud 3 Digital
Read more:
Workforce management override for time-off plan dates
Workforce management administrators can now define specific blocked days to pause automatic approvals or prevent agents from submitting time-off requests during critical periods. Administrators can also temporarily disable auto-approvals for selected dates, restrict time-off requests on blackout days, and override standard time-off plan settings for greater control and flexibility.
Where:
- Admin > Workforce Management > Time-off Plans
One of the following licenses:
- Genesys Cloud 1 WEM Add-on II
- Genesys Cloud 2 WEM Add-on I
- Genesys Cloud 3
- Genesys Cloud 4
- Genesys Cloud EX
Read more:
- Genesys Cloud enables features for release starting on Monday and completing by the end of the day Thursday, per region. If you do not see a feature enabled for your organization by the following business day, check the required subscriptions and permissions provided in the Release Notes and related documentation. If you confirm the subscription and permissions and still experience issues, contact Customer Care.
- Some features may require an integration add-on.
