Genesys Cloud FedRAMP region release notes
Subscribe to release notesSee what’s new in Genesys Cloud FedRAMP region
| View current and past releases | Genesys Cloud release schedule |
| View Genesys Cloud’s next release | Features coming soon |
| View feature and platform updates and feature retirements | Announcements |
| View the Genesys Cloud developer forum | Genesys Cloud Developer Forum |
| View diagnostic logs | Troubleshoot using the Genesys Cloud Operational Console |
Employee productivity
- Multi contextual panels
Customer engagement
- Quick replies, cards, and carousels for open messaging
Data, analytics, and reporting
- Track and manage billing for Supervisor Copilot AI features
- Improved event list organization for enhanced journey building
- Event card editing and visualization in journey canvas
Self service and automation
- Enhanced recognition failure handling in Architect digital bot flows
- BYOC Cloud TLS X.509 certificates
Workforce engagement
- Shift trades across weeks within schedule to improve agent flexibility
- Find Agent Search field in gamification profiles
Employee productivity
- Multi contextual panels
Customer engagement
- Instagram support for external contacts identity resolution
Data, analytics, and reporting
- Average Speed of Answer in Agent Performance views
Employee productivity
- Multi contextual panels
Account management
- Automatic role assignment for reactivated users
Customer engagement
- Email administration user interface enhancements
- Retry configuration for unsuccessful customer first callbacks
Self service and automation
- Content-based search for non-English knowledge base articles
- Architect help panel
Workforce engagement
- Enable audio selection with screen recordings in playback
Employee productivity
- Multi contextual panels
Customer engagement
- Web messaging French Canada, Greek, and Hindi support
- Outbound dialing campaign health indicator
Data, analytics, and reporting
- Improved voice offered metrics for customer first callbacks
Workforce engagement
- Updated Genesys Cloud built-in learning modules
- Improved workforce management deferred workload prediction algorithm
Deprecations
- Deprecation: Workforce management historical data delete job API endpoints
