Genesys Cloud FedRAMP region - time-off management tag

List of the Genesys Cloud FedRAMP region release notes that include the time-off management release notes tag.

Employee productivity

Streamlined navigation and information architecture update

Customer engagement

Web Messenger support for time slot picker

Workforce engagement

Workforce management override for time-off plan dates

Employee productivity

Multi contextual panels
Call forwarding enhancements with group search functionality

Account management

Audit SAML authentications
Increased SSO integrations allowance per identity provider

Customer engagement

Enable or disable Last Agent Routing for digital conversations
Messenger individual application provisioning and configuration redesign
Introducing Genesys Cloud Social
Genesys Cloud Open Messaging supports custom social network connectors
Genesys Cloud Social support for Instagram
WhatsApp’s per message pricing update

Workforce engagement

Policy-based station-side call recording
Evaluation data access via consolidated reporting views
Extended workforce management time-off submission window and management unit fixed date settings
Workforce management capacity planning

Deprecations

Deprecation: Removal of Webhooks integration for chat notification

Account management

Custom inbound data filtering rules for digital channels
Login banner added to Genesys Cloud login screen

Customer engagement

External contacts profile panel refresh
Interactive WhatsApp templates with images and dynamic call-to-action buttons

Self service and automation

Content based search for knowledge articles

Workforce engagement

Automate and streamline workforce management time-off requests for published schedules

Deprecations and announcements

Deprecation: Legacy ACD web chat (version 1)
Deprecation: Legacy co-browse and screenshare

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.