Genesys Cloud - August 12, 2016

Collaborate

Updated user profile layout

An update to the layout of the user profile eases navigation and addresses translation issues. For more information, see Profile page.

New location for group chat notification option

The group chat notification option now appears on the Notifications tab under Preferences in the browser and desktop apps. For more information, see Change browser app settings, Change Windows desktop app settings, and Change Mac desktop app settings.

Integrations

Outbound dialing and script support in Genesys Cloud for Salesforce

Genesys Cloud for Salesforce now supports outbound dialing and scripts for outbound dialing. For more information, see About outbound dialing in Genesys Cloud for Salesforce and About scripts in Genesys Cloud for Salesforce.

Outbound dialing and script support in Genesys Cloud for Zendesk

Genesys Cloud for Zendesk now supports outbound dialing and scripts for outbound dialing. For more information, see About outbound dialing in the Genesys Cloud embedded clients and Scripts.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.