See what’s new in Genesys Cloud FedRAMP region

View current and past releases below. Feature availability varies and is based on region readiness, product licensing, and the Genesys Cloud release schedule. 

Genesys Cloud FedRAMP region – April 8, 2024 New

Customer engagement

  • File attachments via supported content profile

Data, analytics, and reporting

  • Edit and rerun scheduled exports
  • Improved native voice transcription accuracy for Spanish dialects

Self service and automation

  • Introducing the Audio Connector integration
  • Improved flow size indicator in Architect

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Genesys Cloud FedRAMP region – April 1, 2024

Data, analytics, and reporting

  • Improved native voice transcription accuracy for Portuguese dialects

Workforce engagement

  • Change forecast associated with a schedule
  • Leaderboard view disabled for organizations with disabled gamification

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Genesys Cloud FedRAMP region – March 25, 2024

Data, analytics, and reporting

  • Architect Flow Insights toggle for bot and digital bot flows

Open platform

  • Audit Viewer alternate search parameters support

Workforce engagement

  • Inbound and outbound filter for gamification metrics

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Genesys Cloud FedRAMP region – March 18, 2024

Self service and automation

  • Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Catalan language support
  • Knowledge portal refreshed article search results
  • Historical execution data for Architect bot flows and digital bot flows

Employee productivity

  • Genesys Agent Assist knowledge article feedback
  • Introducing Agent Assist

Customer engagement

  • Enable and disable email threading
  • Outbound digital campaigns event triggers for post-contact interactions

Data, analytics, and reporting

  • Support for capitalization and punctuation in native voice transcription for English transcripts

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