List of the Genesys Cloud FedRAMP region release notes that include Integrations updates.
Genesys Cloud FedRAMP region – December 20, 2023

Customer engagement

  • Search domain names and email addresses lists
  • Agent email editor enhancements
  • Email signatures appended to agent email
  • Canned responses source code/HTML editor
  • Perform multiple actions on an email
  • Enhanced canned responses editor options
  • Route email to multiple destinations
  • Email configuration UI updates
  • Increased email size limit for custom AWS integrations
  • Introduction of OAuth 2.0 for custom SMTP integration
  • Increased email size limit for custom SMTP integrations
  • Add and remove flexibility for email history in agent emails
  • Automatic email signatures in canned responses
  • Improved analytics email data with CC/BCC details

Data, Analytics & Reporting

  • Acoustic metrics added to transcript aggregates
  • English voice transcript sensitive data masking improvements

Integrations

  • SMTP server integration email error notifications to agents

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