Customer engagement
- Search domain names and email addresses lists
- Agent email editor enhancements
- Email signatures appended to agent email
- Canned responses source code/HTML editor
- Perform multiple actions on an email
- Enhanced canned responses editor options
- Route email to multiple destinations
- Email configuration UI updates
- Increased email size limit for custom AWS integrations
- Introduction of OAuth 2.0 for custom SMTP integration
- Increased email size limit for custom SMTP integrations
- Add and remove flexibility for email history in agent emails
- Automatic email signatures in canned responses
- Improved analytics email data with CC/BCC details
Data, Analytics & Reporting
- Acoustic metrics added to transcript aggregates
- English voice transcript sensitive data masking improvements
Integrations
- SMTP server integration email error notifications to agents