Special announcements - Genesys Cloud Resource Center

Special announcements

For information about features scheduled for the next Genesys Cloud feature release, see Features coming soon.

Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Advanced Architect execution data capabilities API	2024.04.01	TBD
Genesys Cloud Voice rate card changes	2024.02.28	TBD

Past Special announcements

Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Nuance Recognizer ASR	N/A	2024.04.08
Web messaging content profile support	N/A	2024.04.08
Scheduled hybrid Genesys Cloud customer migrations	2024.01.31	2024.02.28

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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