Genesys Cloud announcements
Genesys Cloud FedRAMP region announcements
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
| SMS opt-out detection update | 2024-11-11 | - |
| Customer owned WhatsApp business account transfer in Genesys Cloud | 2024-11-04 | - |
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| Extended content search look back period | 2024-08-12 | 2024-10-07 |
| Genesys Cloud content delivery: transition to CloudFront URLs | 2024-07-08 | 2024-10-28 |
| UK Longcode Registration Requirement for SMS | 2024-07-08 | 2024-09-30 |
| Audit data retention period | 2024-05-13 | 2024-11-11 |
| Genesys Cloud transfer features update | 2024-05-13 | 2024-08-02 |
| Japanese translation of Export reports inconsistency | 2024-05-13 | 2024-07-01 |
| Advanced Architect execution data capabilities | 2024-04-01 | 2024-07-22 |
| Genesys Cloud Voice rate card changes | 2024-02-28 | 2024-06-01 |
| Nuance Recognizer ASR | 2024-02-22 | 2024-04-08 |
| Web messaging content profile support | 2024-02-22 | 2024-04-08 |
| Scheduled hybrid Genesys Cloud customer migrations | 2024-01-31 | 2024-02-28 |
| Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 | 2024-03-11 |
| Migration procedures and media tier updates | 2024-01-24 | 2024-02-28 |
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
| SMS opt-out detection update | 2024-11-11 | - |
| UK Longcode Registration Requirement for SMS | 2024-07-08 | 2024-09-30 |
| Genesys Cloud transfer features update | 2024-05-13 | 2024-08-02 |
| Japanese translation of Export reports inconsistency | 2024-05-13 | 2024-07-01 |
| Genesys Cloud Voice rate card changes | 2024-02-28 | 2024-06-01 |
| Migration procedures and media tier updates | 2024-01-24 | 2024-02-28 |
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| Extended content search look back period | 2024-08-12 | 2024-10-07 |
| Genesys Cloud content delivery: transition to CloudFront URLs | 2024-07-08 | 2024-10-28 |
| Audit data retention period | 2024-05-13 | 2024-11-11 |
| Advanced Architect execution data capabilities | 2024-04-01 | 2024-07-22 |
| Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 | 2024-03-11 |
