Is there a size limit for transferring files with ACD Messaging?

Yes. Genesys Cloud messaging channels have the following size limits for transferring file attachments in inbound and outbound messages: 

  • Web messaging: 10 MB limit for inbound and 25 MB for outbound
  • SMS messaging: 3 MB limit
  • Third party messaging platforms: 25 MB limit (Some platforms, like Facebook Messenger, have their own file size limits)
  • Open messaging: 100 MB limit