Is SCIM required for Microsoft Teams Direct Routing?

No, Microsoft Teams Direct Routing is for voice communication between Microsoft Teams and Genesys, while SCIM is used for provisioning of users in Genesys. You require SCIM if you want to see Microsoft Teams users and their presence in Genesys for transfers and directory lookup.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.