Does the CX Cloud from Genesys and Salesforce integration support Virtual Desktop Infrastructure (VDI) configurations?

Yes, the CX Cloud from Genesys and Salesforce integration supports Virtual Desktop Infrastructure (VDI) configurations.

Agents can handle interactions in the CX Cloud, Voice for Salesforce Service Cloud console through a VDI environment. For more information, see Set Up Voice Call Audio for Virtual Desktop Users.

Genesys Cloud uses WebRTC Media Helper in a VDI environment. For more information, see Use WebRTC Media Helper in a Virtual Desktop Infrastructure (VDI) environment.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.