Licensing and costs – Can voice transcription usage be monitored?

Currently, voice transcription usage cannot be monitored externally. Genesys does measure voice transcription usage internally and contacts customers who are nearing their usage limit.

Since voice transcription usage is not available externally, Genesys exercises leniency when a customer goes over the allotted transcription usage quota, and provides the necessary time required to adjust their usage.

For more information, see View your billing and usage summary.