Work with intent health

In an intent’s utterances view, the top section of the view displays the intent health summary. This summary includes the health score and a summary of suggestions for improvement, if applicable. The middle of the view lists the intent’s utterances and recommendations to improve each utterance, if applicable. This list appears in descending order based on severity count. Utterances can include one or more of these suggestions:

• Utterance in Conflict: The utterance is close enough to an utterance in a different intent to cause confusion. Consider deleting or rephrasing examples that are too similar in different intents to avoid confusion.
• Duplicate Utterance: The utterance is a duplicate in this intent. Consider deleting this utterance.
• Outlier Utterance: The utterance is significantly different from other utterances within the intent. Determine if the utterance belongs with this intent. If so, consider adding phrasing to improve training.
• Utterance too long: The utterance is too long. Shorter utterances are better for training.

Hover over an issue next to an utterance to view more details about it, including when present, the conflicting utterance. If no issues exist, then no labels appear next to the utterance. 

The intent summary gives you the status of your intent and utterance health. For more information, see Bot intent health overview.

• To view details about the health of the intent, click Health and if suggestions exist, click Information next to the suggestion type.
• To view details about optimization suggestions, hover over the issue label next to the utterance: Utterance in Conflict, Outlier Utterance, Duplicate Utterance, or Too Long. If no issues exist, then no labels appear next to the utterance. 
• After you make utterance recommendations and improvements, save the flow to refresh the intent health.

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For more information, see Intent health considerations and examples.