Work with intent health

Click the image to enlarge.

Click the image to enlarge.

Hover over the Potential Confusion message. An information box appears, showing details about the utterance and the other intents that include the conflicting utterance. Click Resolve Conflict. The Utterance Confusion window opens.

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When the phrase Potential Confusion appears next to an utterance, it is close enough to an utterance in a different intent to cause confusion. You can easily resolve utterance confusion in different intents to avoid confusion. You can delete confusing utterances from an intent, rephrase or rename them, and move them to other intents.

The Utterance Confusion view opens after you click Resolve Conflict. Here, you can see the intent in focus on the left side and the intents that contain the confusing utterance on the right. You can manage and improve the utterance wording or phrasing in all related intents.

To resolve utterance confusion, follow these steps:

1. Next to an utterance with potential confusion, hover over the Potential Confusion message and click Resolve Conflict. The Utterance Confusion window opens.
2. To modify the utterance for the intent in focus on the left side of the view, perform one of these steps:
   • To rename or rephrase, click inside the utterance box and make your changes to rename or rephrase it.
   • To remove the utterance from the intent, click Delete .
   • To drag the utterance manually to an intent on the right side of the view, click Drag and drop .
   • To open the Move Utterance dialog box and assign the utterance to another intent, click Move , select the new intent, and then click Confirm.
3. To modify the utterance for the associated intents on the right side of the view, perform one of these steps:
   • To rename or rephrase, click inside the utterance box and make your changes to rename or rephrase it.
   • To remove the utterance from the intent, click Delete .
   • To drag the utterance manually to an intent on the left side of the view, click Drag and drop .
   • To open the Move Utterance dialog box and assign the utterance to another intent, click Move , select the new intent, and then click Confirm.
4. To undo your change, click Undo .
   Note: If you navigate from the view but do not click Undo , your changes cannot be undone.
5. To recalculate the confusion status, save the flow.

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You can choose to show or hide intent health from view; however, the bot remains health-aware and calculates any changes that you make toward the health algorithm. By default, Architect enables intent health.

1. Under Natural Language Understanding, click Intents.
2. To hide intent health from view, click Hide Health. The setting changes to Show Health.
3. To show intent health, click Show Health. The setting changes to Hide Health.

When you mute suggestions for an utterance, Architect updates the status to Changes Made on the utterance, intent health summary, and the Intent Health column on the Intents page. When you mute suggestions for an utterance with Potential Confusion status and then save the updates, utterance in the intents that contain the potential confusion no longer include the Potential Confusion status.

Mute suggestions for an utterance

1. Click Mute Suggestions . 
2. Click Save. Unmute Suggestions appears next to the utterance; no suggestions appear; and depending on the bot, the intent health score updates in multiple intents.
   Note: Because Architect calculates intent health based on each individual bot, a muted suggestion may not affect the score.

Unmute suggestions for an utterance

1. Click Unmute Suggestions .
2. Click Save. Mute Suggestions appears next to the utterance and the suggestions return to view. Architect recalculates the intent health score with the unmuted suggestions and the Intents view shows the new intent health status and suggestions.

You can filter and sort intents. This feature enables you to choose how to display the information on the Intents page.

Filter intents

By default, Architect selects all intents for filtering. When you apply filters, the Filter icon changes to include a red dot.

To change the setting, follow these steps:

1. Click Filter .
2. From the menu that appears, select at least one of the following metrics:
   • All results
   • Very good
   • Good
   • Okay
   • Needs review
   • Changes made
   • No data
   • New
3. Click Apply.

Sort intents

To sort intents, click Sort next to the appropriate column. You can sort information on the Intent page by one of these options:

• Intent name: Sort alphabetically
• Health: Sort by health priority
• Utterances: Sort the number of utterances
• Task: Sort alphabetically

Sort and filter utterances

To sort and filter utterances, follow these steps:

1. From the Intents page, click an utterance.
2. Click Sort and Filter .
3. To sort the metrics, click the Sort by list and select one of these metrics:
   • Priority (default)
   • Entry Order
   • Alphabetical
4.  To filter the metrics shown, click Filter by Status and then select one of the following metrics:
   • Show all (default)
   • Potential Confusion
   • Duplicate Utterance
   • Outlier Utterance
   • Utterance too long
   • Suggestion(s) Muted
   • Changes Made
   • New
5. Click Apply.