WebRTC overview

Genesys Cloud supports the WebRTC technology with the Genesys Cloud WebRTC phone. The Genesys Cloud WebRTC phone runs right from your browser and as such there are no special hardware requirements or additional software to download or install. You simply enable the Genesys Cloud WebRTC phone and you can immediately use it to make and receive calls.

Note: The Genesys Cloud WebRTC phone only works in the desktop app or in the web app under Chrome, Firefox, or Microsoft Edge Chromium.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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