Configure the following permissions in Genesys Cloud CX:
- Journey > Outcome >Add, Delete, Edit, View
- Journey > Outcome Predictor >Add, Delete, Edit, View
View outcomes list
Name: Outcome name.
Updated: Date the outcome was last modified in Predictive Engagement.
Description: Outcome description.
Active: Indicates whether the outcome is ready to use on your website.
Options: Menu of options available for the outcome, such as edit, delete, and duplicate.
Search for outcomes
Type one or more characters (not case-sensitive) for which to search. As you type, only the outcomes that match your criteria appear in the list.
A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.
Create an outcome
To create an outcome, click Create outcome and then follow the instructions in Manage outcomes.
Edit an outcome
To modify an outcome, search for it and then click the Edit menu option. Follow the instructions in Manage outcomes.
Duplicate an outcome
To simplify the process of creating an outcome, you can duplicate an existing outcome. Search for the outcome to duplicate and then click the Duplicate menu option. The duplicate outcome displays in edit mode. Specify a new name for the duplicate outcome and then modify the remaining information as appropriate.
Delete an outcome
To delete an outcome permanently, search for the outcome, click the Delete menu option, and then confirm.
View outcome report
To learn how well you are engaging specific segments of visitors, click the Outcome Reporting can be found here menu option.
|Action Maps||Number of action maps that have assisted in an outcome achievement.|
|Achieved||Number of times that the outcome was achieved.|
|Achieved w/ Action||Number of outcomes achieved that were associated to a web action (such as, web chat or content offer).|
|Achieved w/ Action %||Percent of actions that achieved the outcome (Achieved with Action / number of actions).|
|Segments||Number of segments that achieved the outcome.|
|Active||Indicates whether the outcome is ready to use on your web site.|
|Updated||Date the outcome was last modified.|
For more information about Journey Outcomes, see the Journey Outcomes view in the Genesys Cloud CX Resource Center.