Journey Outcomes Summary view
The following permissions:
- Journey > Outcome > View
- Analytics > Journey > Aggregate > View
- Journey > Action Map> View
- Journey > Segment > View
- Journey > Outcome > Add (to duplicate an outcome)
- Journey > Outcome > Delete (to delete an outcome)
- Journey > Outcome > Edit (to activate or deactivate an outcome)
The Journey Outcomes Summary view displays metrics on the outcomes of visitors achieving your business objectives. For example, the number of outcomes that were achieved by a visitor using an action map. For more information about Genesys Predictive Engagement outcomes, see About outcome predictions and probabilities.
To view outcome metrics, click Performance > Workspace > Predictive Engagement and then click Journey Outcomes. Customize the view with filter and column controls.
To save the view with your filter and column settings, click Save .
To export the data in the view, click Export .
This view does not automatically update. To see the latest metrics, click Refresh .
To create an outcome, which allows Genesys Predictive Engagement to predict visitor behavior by defining your business goals as outcomes, from the Journey Outcome view, click Create outcome.
Customize the view
Customize the Journey Outcomes view to show only certain data. For example, you can choose to show only certain columns to see certain types of outcome metrics. Your customizations remain in effect even if you leave and return to the view. You can also save your column settings as a saved view to switch quickly between different data of interest in the same view.
- The custom date range option in this view has a maximum length of 93 days.
- The date range filter applies to when visitor activity starts. Current visitor activity that started before the date range is not included in the outcome metrics.
Use the date filter to customize analytics views.
Use presets to filter metrics by date, or configure a custom date range.
To use a preset to filter metrics, complete the following steps:
- Click the date to display the date filter.
- Under KEY DATE select Transcript Start or Conversation Start.
- In the Presets list, select a preset date option.
Shows data for the current 30-minute time period.
Note: Because Detail views include Interval in the data grid, the Current interval preset is not displayed for these views.
|Sorts the search results according to when the transcript begins.|
|Sorts the search results according to when the conversation begins.|
|Today||Shows data for the time period that includes the current interval.|
|Yesterday||Shows data for the previous day.|
|This week||Shows data for a Sunday through Saturday time period.|
|Last week||Shows data for the previous week, Sunday through Saturday.|
|Previous 7 days||Shows data for the previous seven days.|
|This month||Shows data for the current month, with no extra days.|
|This month by week||Shows data for the current calendar month starting on Sunday and ending on Saturday, including extra days if the month does not start on Sunday or end on Saturday.|
|Last month||Shows data for the previous calendar month with no extra days.|
|Previous 30 days||Shows data for the previous 30 days.|
|Previous 3 months||Shows data for the previous 3 months.|
Shows data for a 30-minute time period.
Note: Because Detail views include Interval in the data grid, the Interval preset is not displayed for these views.
|Day||Shows data for a single 24-hour day.|
|Week||Shows data for a Sunday through Saturday time period.|
|Month||Shows data for the exact month with no extra days. If the current month is selected, you will see the data up to the current date.|
|Month by Week||Shows data for a calendar month starting on Sunday and ending on Saturday, including extra days if the month does not start on Sunday or end on Saturday.|
To use a custom date range to filter metrics, complete the following steps:
- Click the date to display the date filter.
- Select a start date and an end date on the calendar, and click the filter arrow.
To view data for a different time period using the same date presets, click the arrows on either side of the date display.
For example, to view data for the previous day, click the Day preset, and then click the arrow on the left side of the date.
To show or hide columns, click and then search or scroll to select the columns you want to view.
To rearrange columns, click a column header and drag it.
To reset a view to default column settings, click Reset view to defaults.
For more information about the metrics shown in the columns, see Available Columns below.
Your customizations determine which columns the view shows.
|Action Maps||Number of action maps that have assisted in an outcome achievement.|
|Achieved||Number of times that the outcome was achieved.|
|Achieved w/Action||Number of outcomes achieved that were associated to a web action (such as, web chat or content offer).|
|Achieved w/Action %||Percentage of actions that achieved the outcome (Achieved with Action / number of actions).|
|Segments||Number of segments that achieved the outcome.|
|Active||Indicates whether the outcome is ready to use on your website.|
|Updated||Date the outcome was last modified.|
The outcome value achieved by each action map.
Also add a row beneath this now for Outcome value with Engagement.
Outcome value with Engagement
The outcome value achieved by each action map after the action map is engaged.
Extra columns for export
The export file contains extra columns.
|Interval Start||The start of the time period selected for the export.|
|Interval End||The end of the time period selected for the export.|
|Interval Complete||True if the export was run after Interval End, and false otherwise.|
|Filters||Any filters applied to the export.|
|Aggregate or Detail||Aggregate is the primary row. Related Detailed subtable rows are below the Aggregate row.|
|Outcome ID||The ID for the journey outcome.|
|Action Map ID||The ID for the journey action map.|
|Segment ID||The ID for the journey segment.|