View evaluator activity

Prerequisites

  • Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 3, or Genesys Cloud CX 4 license
  • Quality administrator permissions

You can view information about an evaluator’s completed and unfinished evaluations.

  1. Click Performance > Overview. 
  2. Click Quality Admin.
  3. Click Menu > Conversation Intelligence > Quality Management > Evaluators.
  4. Under Evaluation Name, click an evaluator’s name. 

Information about an evaluator's completed and unfinished evaluations.