Use 8×8 integration in Genesys Cloud

  • 8×8 integration
  • 8×8 account
  • Integration > 8×8 > View permission

Use the 8×8 integration to view directories, search contacts, and make calls between 8×8 and Genesys Cloud. 

Open 8×8 apps

  1. In Genesys Cloud, click the Apps icon.
  2. From the apps group, select 8×8.

    View directories and search contacts

    1. In Genesys Cloud, search for contacts or organizations.
    2. Select the contact you want. A 8×8 badge shows you which users are on 8×8.

    Transfer a call to a 8×8 user

    1. From the Calls panel, click  and select Transfer.
    2. Type the name of the contact and select the intended person from the list of suggestions.

      The Genesys tab lists the contacts that have the 8×8 presence.

    3. Click Consult to transfer the call.