Use 8×8 integration in Genesys Cloud
- 8×8 integration
- 8×8 account
- Integration > 8×8 > View permission
Use the 8×8 integration to view directories, search contacts, and make calls between 8×8 and Genesys Cloud.
Open 8×8 apps
- In Genesys Cloud, click the Apps icon.
- From the apps group, select 8×8.
View directories and search contacts
- In Genesys Cloud, search for contacts or organizations.
- Select the contact you want. A 8×8 badge shows you which users are on 8×8.
Transfer a call to a 8×8 user
- From the Calls panel, click and select Transfer.
- Type the name of the contact and select the intended person from the list of suggestions.
The Genesys tab lists the contacts that have the 8×8 presence.
- Click Consult to transfer the call.