Install the 8x8 integration from Genesys AppFoundry - Genesys Cloud Resource Center

Prerequisites:

You must have the following permissions:
- Integrations > Integration > Add
- Integrations > Integration > Delete
- Integrations > Integration > Edit
- Integrations > Integration > View

8×8 license

To install the 8×8 integration into your org from Genesys AppFoundry:

Log in to Genesys Cloud.
Navigate to the Genesys AppFoundry.
In the Search box, type 8×8. The card for the 8×8 app appears.
Click the Genesys Cloud Integration for 8×8 app. Information about the app appears.
Click Free Trial.

The 8×8 integration is now available to configure and activate from the Genesys Cloud’s Admin > Integrations page.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.