Install the 8×8 integration

8x8 integration in Genesys Cloud: Feature coming soon

Prerequisites:
  • The following permissions:
    • Integrations > Integration > Add
    • Integrations > Integration > Delete
    • Integrations > Integration > Edit
    • Integrations > Integration > View
  • 8×8 license

Contact your Genesys Technical Account Manager to install the integration in your Genesys Cloud organization.

Once installed, the 8×8 integration is available from the Admin > Integrations page in your Genesys Cloud org. Next, configure and activate the integration.