Prerequisites:
  • You must have the following permissions:
    • Integrations > Integration > Add
    • Integrations > Integration > Delete
    • Integrations > Integration > Edit
    • Integrations > Integration > View
  • 8×8 license

To install the 8×8 integration into your org from Genesys AppFoundry:

  1. Log in to Genesys Cloud.
  2. Navigate to the Genesys AppFoundry.
  3. In the Search box, type 8×8. The card for the 8×8 app appears.
  4. Click the Genesys Cloud Integration for 8×8 app. Information about the app appears.
  5. Click Free Trial.

The 8×8 integration is now available to configure and activate from the Genesys Cloud’s Admin > Integrations page.