Install the 8×8 integration
8x8 integration in Genesys Cloud: Feature coming soon
Prerequisites:
- The following permissions:
- Integrations > Integration > Add
- Integrations > Integration > Delete
- Integrations > Integration > Edit
- Integrations > Integration > View
- 8×8 license
Contact your Genesys Technical Account Manager to install the integration in your Genesys Cloud organization.
Once installed, the 8×8 integration is available from the Admin > Integrations page in your Genesys Cloud org. Next, configure and activate the integration.