Understand time zone names

You can specify the time zones in an Outbound campaign contact list or callable times entry in Tz database notation, a public-domain set of zone names for locations around the world. This uniform naming convention is also called tzdata, zoneinfo database, or IANA Time Zone Database.

  • The process identifies each location by continent or ocean and then by the largest city in the region. For example:

America/New_York
Europe/Paris
America/Indiana/Indianapolis

  • The world separates into regions where local clocks have not changed since 1970. Each Tz name represents the local time for a locale.

    Supported time zone names

    When agents schedule a callback, or administrators populate zone columns in a contact list, use the following zone names.

    Time zone names

    Africa/Abidjan

    Africa/Accra

    Africa/Addis_Ababa

    Africa/Algiers

    Africa/Asmara

    Africa/Bamako

    Africa/Bangui

    Africa/Banjul

    Africa/Bissau

    Africa/Blantyre

    Africa/Brazzaville

    Africa/Bujumbura

    Africa/Cairo*

    Africa/Casablanca*

    Africa/Ceuta

    Africa/Conakry

    Africa/Dakar

    Africa/Dar_es_Salaam

    Africa/Djibouti

    Africa/Douala

    Africa/El_Aaiun

    Africa/Freetown

    Africa/Gaborone

    Africa/Harare*

    Africa/Johannesburg

    Africa/Kampala

    Africa/Khartoum

    Africa/Kigali

    Africa/Kinshasa

    Africa/Lagos

    Africa/Libreville

    Africa/Lome

    Africa/Luanda*

    Africa/Lubumbashi

    Africa/Lusaka

    Africa/Malabo

    Africa/Maputo

    Africa/Maseru

    Africa/Mbabane

    Africa/Mogadishu

    Africa/Monrovia

    Africa/Nairobi*

    Africa/Ndjamena

    Africa/Niamey

    Africa/Nouakchott

    Africa/Ouagadougou

    Africa/Porto-Novo

    Africa/Sao_Tome

    Africa/Tripoli*

    Africa/Tunis

    Africa/Windhoek*

    America/Adak

    America/Anchorage*

    America/Anguilla

    America/Antigua

    America/Araguaina

    America/Argentina/Buenos_Aires*

    America/Argentina/Catamarca

    America/Argentina/Cordoba*

    America/Argentina/Jujuy

    America/Argentina/La_Rioja

    America/Argentina/Mendoza

    America/Argentina/Rio_Gallegos

    America/Argentina/Salta

    America/Argentina/San_Juan

    America/Argentina/San_Luis

    America/Argentina/Tucuman

    America/Argentina/Ushuaia

    America/Aruba

    America/Asuncion*

    America/Atikokan

    America/Bahia*

    America/Bahia_Banderas

    America/Barbados

    America/Belem

    America/Belize

    America/Blanc-Sablon

    America/Boa_Vista

    America/Bogota*

    America/Boise

    America/Cambridge_Bay

    America/Campo_Grande

    America/Cancun*

    America/Caracas*

    America/Cayenne

    America/Cayman

    America/Chicago*

    America/Chihuahua*

    America/Costa_Rica

    America/Cuiaba

    America/Curacao

    America/Danmarkshavn

    America/Dawson

    America/Dawson_Creek

    America/Denver*

    America/Detroit

    America/Dominica

    America/Edmonton

    America/Eirunepe

    America/El_Salvador

    America/Fortaleza

    America/Glace_Bay

    America/Godthab*

    America/Goose_Bay

    America/Grand_Turk

    America/Grenada

    America/Guadeloupe

    America/Guatemala*

    America/Guayaquil

    America/Guyana

    America/Halifax*

    America/Havana

    America/Hermosillo

    America/Indiana/Indianapolis*

    America/Indiana/Knox

    America/Indiana/Marengo

    America/Indiana/Petersburg

    America/Indiana/Tell_City

    America/Indiana/Vevay

    America/Indiana/Vincennes

    America/Indiana/Winamac

    America/Inuvik

    America/Iqaluit

    America/Jamaica

    America/Juneau

    America/Kentucky/Louisville

    America/Kentucky/Monticello

    America/La_Paz

    America/Lima

    America/Los_Angeles*

    America/Maceio

    America/Managua

    America/Manaus*

    America/Martinique

    America/Matamoros

    America/Mazatlan

    America/Menominee

    America/Merida

    America/Mexico_City*

    America/Miquelon

    America/Moncton

    America/Monterrey

    America/Montevideo*

    America/Montreal

    America/Montserrat

    America/Nassau

    America/New_York*

    America/Nipigon

    America/Nome

    America/Noronha

    America/North_Dakota/Center

    America/North_Dakota/New_Salem

    America/Ojinaga

    America/Panama

    America/Pangnirtung

    America/Paramaribo

    America/Phoenix*

    America/Port_of_Spain

    America/Port-au-Prince

    America/Porto_Velho

    America/Puerto_Rico

    America/Rainy_River

    America/Rankin_Inlet

    America/Recife

    America/Regina*

    America/Resolute

    America/Rio_Branco

    America/Santa_Isabel

    America/Santarem

    America/Santiago*

    America/Santo_Domingo

    America/Sao_Paulo*

    America/Scoresbysund

    America/St_Johns*

    America/St_Kitts

    America/St_Lucia

    America/St_Thomas

    America/St_Vincent

    America/Swift_Current

    America/Tegucigalpa

    America/Thule

    America/Thunder_Bay

    America/Tijuana*

    America/Toronto

    America/Tortola

    America/Vancouver

    America/Whitehorse

    America/Winnipeg

    America/Yakutat

    America/Yellowknife

    Antarctica/Casey

    Antarctica/Davis

    Antarctica/DumontDUrville

    Antarctica/Macquarie

    Antarctica/Mawson

    Antarctica/McMurdo

    Antarctica/Palmer

    Antarctica/Rothera

    Antarctica/Syowa

    Antarctica/Vostok

    Asia/Aden

    Asia/Almaty

    Asia/Amman*

    Asia/Anadyr

    Asia/Aqtau

    Asia/Aqtobe

    Asia/Ashgabat

    Asia/Baghdad*

    Asia/Bahrain

    Asia/Baku*

    Asia/Bangkok*

    Asia/Barnaul*

    Asia/Beirut*

    Asia/Bishkek

    Asia/Brunei

    Asia/Calcutta*

    Asia/Chita*

    Asia/Choibalsan

    Asia/Chongqing

    Asia/Colombo*

    Asia/Damascus

    Asia/Dhaka*

    Asia/Dili

    Asia/Dubai

    Asia/Dushanbe

    Asia/Gaza

    Asia/Harbin

    Asia/Ho_Chi_Minh

    Asia/Hong_Kong

    Asia/Hovd

    Asia/Irkutsk

    Asia/Jakarta

    Asia/Jayapura

    Asia/Jerusalem*

    Asia/Kabul*

    Asia/Kamchatka*

    Asia/Karachi*

    Asia/Kashgar

    Asia/Kathmandu*

    Asia/Kolkata

    Asia/Krasnoyarsk*

    Asia/Kuala_Lumpur

    Asia/Kuching

    Asia/Kuwait

    Asia/Macau

    Asia/Magadan*

    Asia/Makassar

    Asia/Manila

    Asia/Muscat*

    Asia/Nicosia

    Asia/Novokuznetsk

    Asia/Novosibirsk*

    Asia/Omsk

    Asia/Oral

    Asia/Phnom_Penh

    Asia/Pontianak

    Asia/Pyongyang*

    Asia/Qatar

    Asia/Qyzylorda

    Asia/Rangoon*

    Asia/Riyadh*

    Asia/Sakhalin*

    Asia/Samarkand

    Asia/Seoul*

    Asia/Shanghai*

    Asia/Singapore*

    Asia/Srednekolymsk*

    Asia/Taipei*

    Asia/Tashkent

    Asia/Tbilisi*

    Asia/Tehran*

    Asia/Thimphu

    Asia/Tokyo*

    Asia/Tomsk*

    Asia/Ulaanbaatar*

    Asia/Urumqi

    Asia/Vientiane

    Asia/Vladivostok*

    Asia/Yakutsk*

    Asia/Yekaterinburg*

    Asia/Yerevan*

    Atlantic/Azores*

    Atlantic/Bermuda

    Atlantic/Canary

    Atlantic/Cape_Verde*

    Atlantic/Faroe

    Atlantic/Madeira

    Atlantic/Reykjavik

    Atlantic/South_Georgia*

    Atlantic/St_Helena

    Atlantic/Stanley

    Australia/Adelaide*

    Australia/Brisbane*

    Australia/Broken_Hill

    Australia/Currie

    Australia/Darwin*

    Australia/Eucla

    Australia/Hobart*

    Australia/Lindeman

    Australia/Lord_Howe

    Australia/Melbourne

    Australia/Perth*

    Australia/Sydney*

    CET

    CST6CDT

    EET

    EST

    EST5EDT

    Etc/GMT*

    Etc/GMT+1

    Etc/GMT+10

    Etc/GMT+11

    Etc/GMT+12

    Etc/GMT+2

    Etc/GMT+3

    Etc/GMT+4

    Etc/GMT+5

    Etc/GMT+6

    Etc/GMT+7

    Etc/GMT+8

    Etc/GMT+9

    Etc/GMT-1

    Etc/GMT-10

    Etc/GMT-11

    Etc/GMT-12*

    Etc/GMT-13

    Etc/GMT-14

    Etc/GMT-2

    Etc/GMT-3

    Etc/GMT-4

    Etc/GMT-5

    Etc/GMT-6

    Etc/GMT-7

    Etc/GMT-8

    Etc/GMT-9

    Etc/UCT

    Etc/UTC

    Europe/Amsterdam

    Europe/Andorra

    Europe/Astrakhan*

    Europe/Athens*

    Europe/Belgrade*

    Europe/Berlin*

    Europe/Brussels

    Europe/Bucharest

    Europe/Budapest

    Europe/Chisinau

    Europe/Copenhagen

    Europe/Dublin

    Europe/Gibraltar

    Europe/Helsinki*

    Europe/Istanbul*

    Europe/Kaliningrad*

    Europe/Kiev

    Europe/Lisbon

    Europe/London*

    Europe/Luxembourg

    Europe/Madrid

    Europe/Malta

    Europe/Minsk*

    Europe/Monaco

    Europe/Moscow*

    Europe/Oslo

    Europe/Paris*

    Europe/Prague*

    Europe/Riga

    Europe/Rome

    Europe/Samara*

    Europe/Simferopol

    Europe/Sofia

    Europe/Stockholm

    Europe/Tallinn

    Europe/Tirane

    Europe/Uzhgorod

    Europe/Vaduz

    Europe/Vienna

    Europe/Vilnius

    Europe/Volgograd

    Europe/Warsaw

    Europe/Zaporozhye

    Europe/Zurich

    HST

    Indian/Antananarivo

    Indian/Chagos

    Indian/Christmas

    Indian/Cocos

    Indian/Comoro

    Indian/Kerguelen

    Indian/Mahe

    Indian/Maldives

    Indian/Mauritius*

    Indian/Mayotte

    Indian/Reunion

    MET

    MST

    MST7MDT

    Pacific/Apia*

    Pacific/Auckland*

    Pacific/Chatham

    Pacific/Chuuk

    Pacific/Easter

    Pacific/Efate

    Pacific/Enderbury

    Pacific/Fakaofo

    Pacific/Fiji*

    Pacific/Funafuti

    Pacific/Galapagos

    Pacific/Gambier

    Pacific/Guadalcanal*

    Pacific/Guam*

    Pacific/Honolulu*

    Pacific/Johnston

    Pacific/Kiritimati*

    Pacific/Kosrae

    Pacific/Kwajalein

    Pacific/Majuro

    Pacific/Marquesas

    Pacific/Midway

    Pacific/Nauru

    Pacific/Niue

    Pacific/Norfolk*

    Pacific/Noumea

    Pacific/Pago_Pago

    Pacific/Palau

    Pacific/Pitcairn

    Pacific/Pohnpei

    Pacific/Port_Moresby

    Pacific/Rarotonga

    Pacific/Saipan

    Pacific/Tahiti

    Pacific/Tarawa

    Pacific/Tongatapu*

    Pacific/Wake

    Pacific/Wallis

    PST8PDT

    UTC

    WET

    * Time zones supported on Microsoft Edge