Turn off file uploading in internal chats

  • Admin role

Users can exchange files in Genesys Cloud by uploading them to internal chat sessions or workspaces in Documents.

Genesys Cloud does not scan files for viruses or malware; it only transfers them. Customers who share files are responsible for implementing adequate client-side anti-virus/anti-malware measures.

Some customers or partners may have the ability to upload files without first scanning them for viruses and malware, as a security vulnerability. In line with this concern, a Genesys Cloud administrator can disable file uploading in chat at the organization level. In addition, a Genesys Cloud administrator can withhold a permission to prevent users from using Documents. See Documents roles and permissions.

To disable file uploading in chat for your org:

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click Settings.
  4. Under Security & Compliance, set Chat File Uploads OFF. This prevents all users in your org from attaching files to the body of an internal chat.

  5. Click Save.