Send media and files in a chat


Share images and files through internal chat. Add images in context with the chat and view images without opening a new window.


You can attach any type of file to the body of a chat. Chat attachments cannot be larger than 50 MB.

Method 1: Drag and drop the file directly into the chat window.

Method 2: Click the attachment button in the chat window, and then select a file.

Attach a file to a chat

  1. Copy an image to the Clipboard.
  2. Paste the image in the chat window. PureCloud replaces the attachment icon with a preview of the image.
  3. To delete the image before you send it, click the x above the preview image.
    Delete pasted image
  4. To include the image in the chat, click Enter

You can share and show images and media from the Internet. You can also share content from sites such as Twitter, YouTube, Vimeo, and GitHub. To share media from the Internet, copy and paste the direct link for the media into your chat message. For example, sending the following link from YouTube https://youtu.be/QvgQFeN3Dv4 generates the following chat message:This image shows a YouTube link in chat.

When a graphic is displayed in the body of a chat, you can hide the graphic, and then display it again as needed. To hide a graphic, click the graphic file name.

Hide graphic

To display the graphic again in the chat, click the graphic file name.

Show graphic

To set the default display of all graphics and images in all chats, use chat preferences

If you attach a file to a chat, you can delete it. If you are the official group owner, or if you have the Chat Admin permission, you can also delete a file.

To delete an attached file, click the X that appears next to the file’s link when you hover over the link.

Delete Image

When you delete a file, PureCloud removes it from storage and removes the link to the file from the chat post and chat search. File deleted from chat

Prerequisites
  • Admin role

Users can exchange files in PureCloud by uploading them to internal chat sessions or workspaces in Documents.

PureCloud does not scan files for viruses or malware; it only transfers them. Customers who share files are responsible for implementing adequate client-side anti-virus/anti-malware measures.

Some customers or partners may have the ability to upload files without first scanning them for viruses and malware, as a security vulnerability. In line with this concern, a PureCloud administrator can disable file uploading in chat at the organization level. In addition, a PureCloud administrator can withhold a permission to prevent users from using Documents. See Documents roles and permissions.

To disable file uploading in chat for your org:

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click Settings.
  4. Under Security & Compliance, set Chat File Uploads OFF. This prevents all users in your org from attaching files to the body of an internal chat.

  5. Click Save.

Note: This article applies to chat with your internal contacts. It does not apply to web chat interactions.