Time synchronization

Genesys Cloud follows AWS best practices for synchronizing time. Genesys Cloud uses Network Time Protocol (NTP) to synchronize time with Amazon’s time servers for EC2 based services. For more information about best practices with time synchronization in AWS, see Set the time reference on your EC2 instance to use the local Amazon Time Sync Service.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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