The Salesforce External Contact Sync integration overview

The Salesforce External Contact Sync integration keeps your Genesys Cloud contacts, associations, notes, and relationships up to date by syncing changes from Salesforce to Genesys Cloud when they happen.

When you activate this integration, an initial one-way sync from Salesforce to Genesys Cloud occurs. Thereafter, the sync process runs at least once a day.

In addition, you can configure triggered updates that use webhooks to propagate changes in Salesforce to Genesys Cloud in near real time.