Third-party integrations overview
Feature description
Use an Architect flow action to send journey context data to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM.
For more information about using Architect flow actions in a secure and compliant manner, see About security and compliance.
Process overview
- Prepare a Genesys Cloud integration and prepare the Genesys Cloud data actions.
- In Genesys Cloud Architect, configure a workflow.
- In Genesys Predictive Engagement, create an action map that uses an Architect flow action.
- Monitor your Architect flow action with a report.
For specific integrations, see Salesforce Lead Creation and Campaign Attribution integration.
