Single sign-on overview

Add Genesys Cloud as an application that organization members can access through a single sign-on (SSO) account. Genesys Cloud supports a variety of third-party identity providers for single-sign on integrations.

With SSO enabled, users log in the first time with credentials for the identity provider using the same credentials they use to log in to the network and other applications. After that initial sign-in under the single account, users can click the identity provider link to log in. See Log in to Genesys Cloud using single sign-on (SSO).

Note: The user’s single sign-on email address must match the configured email address for that user in Genesys Cloud.

Single sign-on link