Set up default action settings

Feature coming soon: Voice Survey Flow

You can configure default settings for a flow’s actions. You can also override the settings within each action.

Note: The Actions section only appears if the flow contains default settings that you can override.

Action settings for voice flows

Under Settings, click Actions to configure default settings for certain actions.

Action	Timeout	Description and use
Collect Input	No Entry Timeout	Sets the default amount of time, in seconds, that the system waits for input from the caller when input is necessary. For example, this input could be a menu option or account number. The default no entry timeout is 5 seconds. Click + and – to set the number of seconds the system waits with no entry before timing out.
Collect Input	Inter-digit Timeout	Sets the length of time to wait, in seconds, from when the caller presses a digit until the caller presses the next digit. The default inter-digit timeout is 3 seconds. For example, a caller begins to enter a four-digit account number and is distracted after pressing the first digit. After 3 seconds, the system prompts the caller to start data entry over. Click + and – to set the number of seconds the system waits between each entry before timing out.
Dial By Extension	Inter-Digit Timeout	Similar to the Collect Input’s inter-digit timeout, this control sets the length of time, in seconds, from when a caller presses an extension digit until the caller presses the next digit. The system waits a default of 6 seconds between digits when listening for extension dialing. If a timeout occurs, then Architect reprompts the caller according to the reprompt controls. Click + and – to set the number of seconds the system waits between each entry before timing out.

Action settings for voice survey flows

Under Settings, click Actions to configure default settings for certain actions.

Action	Timeout	Description and use
“Anything Else?” Loop	Voice End of Input Timeout	Specifies the maximum length of time to pause after the voice survey participant appears to have finished speaking. Too low of a value may cause user input to be truncated mid-sentence and too high of a value may cause some users to repeat themselves leading to recognition problems. If the Duration value is less than the minimum value, the minimum value will be used. If the value is greater than the maximum value, the maximum value will be used and if the value is a `NOT_SET` Duration, the default value will be used at runtime. Default: 1 second Minimum value: 100 milliseconds Maximum value: 10 seconds
Ask for Slot	Voice End of Input Timeout	Specifies the maximum length of time to pause after the voice survey participant appears to have finished speaking. Too low of a value may cause user input to be truncated mid-sentence and too high of a value may cause some users to repeat themselves leading to recognition problems. If the Duration value is less than the minimum value, the minimum value will be used. If the value is greater than the maximum value, the maximum value will be used and if the value is a `NOT_SET` Duration, the default value will be used at runtime. Default: 1 second Minimum value: 100 milliseconds Maximum value: 10 seconds
Ask for Yes/No	Voice End of Input Timeout	Specifies the maximum length of time to pause after the voice survey participant appears to have finished speaking. Too low of a value may cause user input to be truncated mid-sentence and too high of a value may cause some users to repeat themselves leading to recognition problems. If the Duration value is less than the minimum value, the minimum value will be used. If the value is greater than the maximum value, the maximum value will be used and if the value is a `NOT_SET` Duration, the default value will be used at runtime. Default: 1 second Minimum value: 100 milliseconds Maximum value: 10 seconds
Ask Survey Question	Voice End of Input Timeout	Voice End of Input Timeout Specifies the maximum length of time to pause after the voice survey participant appears to have finished speaking. Too low of a value may cause user input to be truncated mid-sentence and too high of a value may cause some users to repeat themselves leading to recognition problems. If the Duration value is less than the minimum value, the minimum value will be used. If the value is greater than the maximum value, the maximum value will be used and if the value is a `NOT_SET` Duration, the default value will be used at runtime. Default: 1 second Minimum value: 100 milliseconds Maximum value: 10 seconds

Action settings for voicemail flows

Under Settings, click Actions to configure default settings for certain actions.

Action	Timeout	Description and use
Call Data Action	Processing prompt	Select the default prompt to provide feedback to the user to inform them that the system is processing the request.
Collect Input	No Entry Timeout	Sets the default amount of time, in seconds, that the system waits for input from the caller when input is necessary. For example, this input could be a menu option or account number. The default no entry timeout is 5 seconds. Click + and – to set the number of seconds the system waits with no entry before timing out.
Collect Input	Inter-digit Timeout	Sets the length of time to wait, in seconds, from when the caller presses a digit until the caller presses the next digit. The default inter-digit timeout is 3 seconds. For example, a caller begins to enter a four-digit account number and is distracted after pressing the first digit. After 3 seconds, the system prompts the caller to start data entry over. Click + and – to set the number of seconds the system waits between each entry before timing out.
Detect Silence	Silence Duration	Set the amount of continuous silence to wait for the customer reply. Default: 1 second Minimum value: 0.25 seconds Maximum value: 10
Detect Silence	Timeout	Set the total amount of time to wait for continuous silence before the interaction fails and takes the timeout output. Default: 40 seconds Minimum value: 1 second Maximum value: 1 minute
Dial By Extension	Inter-Digit Timeout	Similar to the Collect Input’s inter-digit timeout, this control sets the length of time, in seconds, from when a caller presses an extension digit until the caller presses the next digit. The system waits a default of 6 seconds between digits when listening for extension dialing. If a timeout occurs, then Architect reprompts the caller according to the reprompt controls. Click + and – to set the number of seconds the system waits between each entry before timing out.
Transfer to Group	Connect Timeout	Select the amount of time to wait for the customer to reply before it transfers to a designated group. Default: 10 seconds Minimum value: 1 second
Transfer to Number	Connect Timeout	Select the amount of time to wait for the customer to reply before it transfers to a designated telephone number. Default: 10 seconds Minimum value: 1 second
Transfer to User	Connect Timeout	Select the amount of time to wait for the customer to reply before it transfers to a designated group. Default: 10 seconds Minimum value: 1 second

Action settings for common module flows

Under Settings, click Actions to configure default settings for certain actions. The settings that you can configure depend on the supported flow type.

Note: The system ignores this action in these flow types: Inbound chat flow, inbound email flow, inbound message flow, survey invite flow, workflow, and bot flow.

For the Call Data action, optionally change the default prompt to provide feedback to the user that the system is processing the request.

You can upload a new audio file, record a prompt from your browser, add text-to-speech, or set up an audio sequence. For more information, see Configure prompt resources.