Set up default action settings


Actions determine how long to wait for input from callers. Configure default settings for certain actions in the Actions section of the call flow’s settings. These controls set the length of time to wait for a caller to enter an initial digit and the amount of time to wait between digits before timing out and passing control to the menu’s default node, if one exists. You can override the settings within each action.

Note: The Actions section only appears if the flow contains default settings that you can override.

Action Timeout Description and use

Collect Input

No Entry Timeout

Sets the default amount of time, in seconds, the system waits for input from the caller, when input is necessary. For example, this input could be a menu option or account number. The default no entry timeout is 5 seconds.

Click + and  to set the number of seconds the system waits with no entry before timing out. 

Inter-Digit Timeout

Sets the length of time to wait, in seconds, from when the caller presses a digit until the caller presses the next digit. The default int-er-digit time out is 3 seconds. For example, a caller begins to enter a four-digit account number and is distracted after pressing the first digit. After 3 seconds, the system prompts the caller to start data entry over.

Click + and – to set the number of seconds the system waits between each entry before timing out.

Dial By Extension

Inter-Digit Timeout

Similar to the Collect Input’s Inter-Digit timeout, this control sets the length of time, in seconds, from when a caller presses an extension digit until the caller presses the next digit. The system waits a default of 6 seconds between digits when listening for extension dialing. If a timeout occurs, then Architect re-prompts the caller according to the re-prompt controls.

Click + and  to set the number of seconds the system waits between each entry before timing out.