Send Notification action
To configure and send an automated notification to Genesys Cloud users, use the Send Notification action in workflows. Drag a Send Notification action from the toolbox into the appropriate location in the task editor. The ability to notify automatically can be an especially useful feature. For example, users of workforce engagement management can use the Send Notification action to notify a contact center supervisor when they have completed or released an agent evaluation.
|Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the task sequence.
|The type of notification that Genesys Cloud sends. The default setting is email.
Enter the subject of the notification.
If you supply a NOT_SET string value, or select the ‘No Subject’ option, Genesys Cloud uses a blank string as the notification subject.
Enter the body content of the notification message as plain text, valid HTML, or as a string expression.
If you supply a NOT_SET string value, or select the ‘No Body’ option, Genesys Cloud uses a blank string as the notification body.
Note: To create the notification message body as HTML, set the Email Notification Style to HTML (‘html’).
|Send to Users
Select the collection of users that you want to send the notification to. The collection must have at least one user. If you supply a NOT_SET string value for any user in the collection, Genesys Cloud ignores that user.
|Email Notification Style
Select the email format to use. You can choose between plain text and HTML.
Note: The default setting is plain. If the value you specify evaluates at runtime to a value other than plain or HTML, Genesys Cloud uses the default setting when sending the email.
Enter the email address to use as the sender of the email for an email notification. By default, Genesys Cloud uses the ‘no-reply@[region].com’ email address.
These outputs allow the workflow author to map the results of any resulting errorType and errorMessage variables when the Send Notification action takes the failure path.
Note: Hover over the information icon next to errorType to display the list of allowable errorType values.
Genesys Cloud checks failure path scenarios and if none of them are met, Genesys Cloud sends out the notification. You can use the following errorType values: