The variables tab lists variables in your script. Clicking a variable name opens its properties. If the list contains many custom variables, you can filter it by searching for all or part of a variable name.

  1. Click Admin.
  2. Under Contact Center, click Scripts.
  3. Click the name of the script you want to edit.
  1. Click Variables .

  2. Click Search .

  3. Type all or part of a variable name in the Search Variables box. As you type, the list updates to show variables that match the search string. Search is not case-sensitive.

  4. To cancel the search and redisplay all variables, click Cancel .